Terms of service

This is an English translation for convenience; the Turkish version prevails.

Distance Sales Agreement

Last updated: 19 October 2026

1. Parties

Seller
Yalım Kartal (sole proprietorship)
Business name: ethosshoes · Brand: ETHOS
Tax office and tax identification number: Hitit Tax Office, 39088560526
Address: Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye
Phone: +90 539 220 90 08
Email: info@ethosshoes.com
Website: www.ethosshoes.com

Buyer
The person who places an order via www.ethosshoes.com. The buyer's full name, delivery and billing address, phone number and email address are the details the buyer provides on the checkout page when ordering.

2. Subject and applicable legislation

This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products the buyer orders electronically via www.ethosshoes.com. It is governed by Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts and, for matters not covered by them, by the Turkish Code of Obligations No. 6098.

3. Pre-contractual information and formation of the contract

  • The Preliminary Information Form is an integral part of this agreement. Before placing the order, the buyer confirms, by ticking the consent box on the cart page, that they have read and received the Preliminary Information Form and this agreement.
  • The order-specific product, model, size and quantity, the price including taxes, the delivery address and the payment method are shown on the checkout page immediately before the order is confirmed and are sent to the buyer in the order confirmation email. This information forms part of the agreement.
  • Pressing the payment button on the checkout page to complete the order means that the order entails an obligation to pay. The contract is formed when the buyer completes the order. The seller shows on the website that the order has been received and confirms it by email without delay.

4. Product, price and payment

  • The subject of the agreement is the handmade ETHOS shoes whose characteristics, size, quantity and price are stated on the checkout page and in the order confirmation email. The products are made to order in standard sizes.
  • Prices are shown in Turkish lira and include VAT. Shipping is free. No additional fee is charged to the buyer beyond the total shown on the checkout page.
  • Payment is made by credit or debit card through the iyzico payment infrastructure with 3D Secure verification. Card details are not seen or stored by the seller.
  • The invoice for the order is issued in accordance with the legislation and sent to the buyer.

5. Delivery

  • We currently ship only to addresses in Türkiye. The product is sent by our partner carrier to the delivery address the buyer provides in the order.
  • The seller hands the product over to the carrier within 15 business days at the latest from the date the order is received. Delivery by carrier usually takes 1–3 business days. In any case, delivery is made within 30 days at the latest from the date the order reaches the seller.
  • The seller is responsible for any loss or damage until the product is delivered to the buyer or to a person, other than the carrier, designated by the buyer.
  • The buyer is advised to check the parcel on delivery and, if the parcel is damaged, to have the courier record a damage report and to inform the seller. This recommendation does not limit the buyer's withdrawal or defective-goods rights.

6. Late delivery or impossibility of performance

  • If the product is not delivered within the 30-day period, the buyer may terminate the contract. In that case the seller refunds the full amount collected, with statutory interest, within 14 days from the date the termination notice reaches the seller.
  • If performance of the order becomes impossible, the seller informs the buyer in writing or by email within 3 days of becoming aware of it and refunds the full amount collected within 14 days at the latest from the date of that notice. A product being out of stock is not considered impossibility.

7. Right of withdrawal

7.1 Period

The buyer may withdraw from the contract within 14 days from the day they receive the product, without giving any reason and without paying any penalty. The buyer may also withdraw at any time between the formation of the contract and delivery. If the products in a single order are delivered separately, the period starts on the day the last product is received. The fact that the products are made to order does not remove the right of withdrawal.

7.2 Notice

It is sufficient for the notice of withdrawal to be sent, before the period ends, by email to info@ethosshoes.com or in writing to the seller's address. The buyer may use the model withdrawal form annexed to this agreement; using the form is not mandatory. The seller confirms to the buyer by email that the notice has been received.

7.3 Returning the product and return shipping costs

  • The buyer sends the product back within 14 days of the notice of withdrawal.
  • No return shipping fee is charged. When the seller receives the notice of withdrawal, it emails the buyer a return code and shipping instructions so that the buyer can send the product at no cost.
  • If the return code has not reached the buyer, the buyer may send the product cash on delivery, with the shipping charge paid by the seller.
  • If there is no carrier branch where the buyer is located from which the product can be sent with the return code, the seller has the product collected from the buyer's address at no extra charge.
  • For defective products or products that do not match the order, all return costs, including shipping, are borne by the seller.
  • Return address: Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye

7.4 Refund

The seller refunds the full amount collected from the buyer within 14 days from the day the product is handed over to the carrier with the return code. If the buyer sent the product without using the return code, this period starts on the day the product reaches the seller. In the case of withdrawal before delivery, the period starts on the day the notice reaches the seller. The refund is made to the card the buyer paid with, in a single payment and at no cost to the buyer; the time it takes to appear on the card account depends on the buyer's bank. The buyer may also withdraw for only some of the products in an order; in that case the price of the returned products is refunded.

7.5 Use of the product and packaging

The buyer is not responsible for changes and deterioration resulting from using the product during the withdrawal period in accordance with its function, technical characteristics and instructions for use. The buyer is, however, responsible for changes and deterioration resulting from use that does not comply with these; this does not remove the right of withdrawal. It is recommended to try the product on a clean, indoor surface. The buyer is kindly asked to pack the product so that it is not damaged in transit, preferably in its original box. Returning the invoice or the box is not a condition of the right of withdrawal.

8. Cases where there is no right of withdrawal

None of the exceptions to the right of withdrawal listed in the Regulation on Distance Contracts applies to the products sold on the website. Although the products are made to order, they are made in standard sizes and without personalisation, so all products come with a 14-day right of withdrawal.

9. Defective products

The seller is obliged to deliver the product free of defects and in conformity with the order and the characteristics on the product page. A product that does not match the order (for example a different size, model or colour) is also considered defective. Under Law No. 6502, the seller's legal liability for defective goods lasts 2 years from delivery. For a defective product, the buyer may choose one of the following: rescind the contract, a price reduction proportionate to the defect, free repair, or replacement with a non-defective product. Repair and replacement requests are fulfilled within 30 business days at the latest. A defect that appears within 6 months of delivery is presumed to have existed at delivery. All costs of exercising the chosen right, including shipping, are borne by the seller. Nothing in this agreement limits the buyer's statutory rights.

10. Personal data

The seller processes the buyer's personal data in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and as explained on the KVKK Privacy Notice and Privacy and Cookie Policy pages.

11. Dispute resolution

The buyer may first send complaints using the seller's contact details. For disputes below the monetary limit announced each year by the Ministry of Trade, applications are made to the provincial or district consumer arbitration committee where the buyer lives or where the transaction took place; applications can also be made via e-Devlet. For disputes above this limit the consumer court has jurisdiction, and applying to a mediator before filing a lawsuit is mandatory. The buyer may also file the lawsuit where they live. This agreement is governed by Turkish law.

12. Notices, record keeping and language

  • Notices between the parties are made via the email address the buyer provides in the order and the seller's address info@ethosshoes.com, or in writing.
  • The order confirmation email contains a summary of the order (products, quantity, total amount and delivery address) and links to the pages of the Preliminary Information Form and this agreement on the website; the buyer can save and print these pages. The buyer may ask for the full texts to be sent by email by writing to info@ethosshoes.com. The version published at the time the order is placed applies to the order. The seller keeps order and contract records and earlier versions of the texts for the periods required by the legislation.
  • This agreement is drawn up in Turkish. Translations into other languages are for information only; in case of any difference, the Turkish text prevails.

Annex: Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract. Using this form is not mandatory; an email clearly stating that you wish to withdraw is also sufficient.)

To: Yalım Kartal (ethosshoes), Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye – info@ethosshoes.com

I hereby give notice that I withdraw from the contract for the sale of the goods below.

Order number:
Order date or delivery date:
Goods subject to withdrawal (model, size, quantity):
Price of the goods subject to withdrawal:
Consumer's full name:
Consumer's address:
Consumer's signature (only if sent on paper):
Date: