Ordering Guide

This is an English translation for convenience; the Turkish version prevails.

This guide explains how to place an order on ethosshoes.com, how to access the contract texts and how to correct errors.

1. Ordering steps

  • 1. Product and size: Choose the model and your size on the product page; a product cannot be added to the cart without selecting a size. The size chart is on the product page.
  • 2. Cart: Add the product to your cart with “Add to cart”. On the cart page, check the products, quantities and the total including taxes.
  • 3. Confirmation: On the cart page, read the Preliminary Information Form and the Distance Sales Agreement, tick the consent box and proceed to checkout.
  • 4. Checkout page: Enter your email, delivery and billing details. The order summary shows the product, size, quantity, total amount and delivery address.
  • 5. Payment: Pay by credit or debit card through iyzico with 3D Secure verification. Pressing the payment button means that your order entails an obligation to pay.
  • 6. Order confirmation: After payment, the screen shows that your order has been received, and you are notified by order confirmation email. When your order is handed to the carrier, your tracking number is sent by email.

You do not need a customer account to shop.

2. Storage of the contract and access to the texts

The order confirmation email contains a summary of your order (products, quantity, total amount and delivery address) and links to the Preliminary Information Form and Distance Sales Agreement pages; you can keep this email and save or print the pages. If you would like the full texts sent to you by email, simply write to info@ethosshoes.com. The current versions of the texts are always published on our website. The text that applies to your order and your order records are kept by us for 10 years; during this period you can request a copy by writing to info@ethosshoes.com. If you have created a customer account, you can see your order history in your account.

3. Correcting errors

  • On the cart page you can change the quantity of a product or remove it from the cart.
  • On the checkout page, before completing the order, you can correct your contact, delivery and billing details and check the order summary. If you leave the page without completing payment, no order is created.
  • If you notice an error after placing your order (for example a wrong size or address), notify us immediately at info@ethosshoes.com or +90 539 220 90 08; your request will be reviewed as soon as possible. In any case, you can exercise your right of withdrawal before delivery and within 14 days of delivery.

4. Language

The contract is concluded in Turkish. The English texts on the site are for information only; in case of any difference, the Turkish text prevails.

5. Complaints and dispute resolution

You can send your complaints to us at info@ethosshoes.com or +90 539 220 90 08. For disputes below the monetary limit announced each year by the Ministry of Trade you may apply to the consumer arbitration committee, and for disputes above it to the consumer court after applying to a mediator.

6. Privacy

How your personal data is processed is explained on the KVKK Privacy Notice and Privacy and Cookie Policy pages.

7. Related texts

Last updated: 19 October 2026