Shipping policy

This is an English translation for convenience; the Turkish version prevails.

Shipping and Delivery Policy

This policy explains the production, shipping and delivery terms for orders placed on ethosshoes.com.

Made to order and handover to the carrier

Every pair is handmade to order. After your order reaches us, it is made and handed to the carrier within 15 business days at the latest. Weekends and public holidays are not counted as business days; during holiday periods, delivery still does not exceed the 30-day maximum below.

Shipping time

Your order is shipped with our partner carrier. After it is handed to the carrier, it usually arrives within 1–3 business days within Türkiye, depending on your address.

Maximum delivery time

In any case, your order is delivered to you within 30 days at the latest from the date it reaches us. If this period is exceeded, you may terminate the contract; in that case we refund the full amount you paid, together with statutory interest, within 14 days from the date your termination notice reaches us.

If fulfilling your order becomes impossible, we will notify you by email within 3 days of learning of it and refund the full amount you paid within 14 days at the latest from the date of that notice.

Shipping fee

Shipping is free on all orders. No shipping fee is charged, whatever the order amount.

Shipping area

We currently ship only to addresses within Türkiye.

Tracking

When your order is handed to the carrier, we email you your tracking number.

Checking the package on delivery

We are responsible for any loss or damage until the product is delivered to you. We recommend checking the outside of the package when you receive it. If you notice damage such as crushing, tearing or wetness, ask the courier to prepare a damage report and notify us at info@ethosshoes.com with photos.

For a damaged product, depending on your choice, we will send a new pair or refund your payment; your other legal rights regarding defective products are also reserved. You are not charged for any of this. Not having a damage report does not take away your legal rights; it only helps speed up the process.

Delivery address

Please enter your delivery address and phone number in full. If the courier cannot find anyone at your address, the package is held at the carrier's branch for a period of time. If an unclaimed package is returned to us, we will contact you to arrange reshipment.

Returns and exchanges

For return and exchange terms: Returns and Right of Withdrawal Policy.

Contact

Yalım Kartal – ethosshoes (ETHOS)
Address: Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye
Email: info@ethosshoes.com
Phone: +90 539 220 90 08

Last updated: 19 October 2026