Preliminary Information Form

This is an English translation for convenience; the Turkish version prevails.

Last updated: 19 October 2026

This form contains the information you need to know before placing your order, as required by Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. Together with the Distance Sales Agreement, this information forms an integral part of the contract.

1. Seller information

  • Seller: Yalım Kartal (sole proprietorship)
  • Business name: ethosshoes
  • Brand: ETHOS
  • Tax office and tax identification number: Hitit Tax Office, 39088560526
  • Address: Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye
  • Phone: +90 539 220 90 08
  • Email: info@ethosshoes.com
  • Website: www.ethosshoes.com

You can send your questions, requests and complaints using these contact details.

2. Main characteristics of the products

ETHOS products are handmade leather and suede sneakers and hi-top shoes (Capital and Capital-Hi models). Each pair is made to order in standard sizes (35.5–46); no personalisation option is offered. Model, colour, material and size information is shown on the product page.

3. Order-specific information

The product, model, size and quantity you order, the unit and total price including taxes, the delivery address and the payment method are shown together on the checkout page immediately before you confirm your order, and are sent to you in the order confirmation email. This information forms part of this form.

4. Price and costs

  • Prices are shown in Turkish lira and include VAT. Your order is charged at the price shown on the checkout page at the time you place it.
  • Shipping is free.
  • No additional fee, deposit or security is requested beyond the total shown on the checkout page.
  • Placing your order online does not cause any additional communication cost beyond your usual internet connection charges.

5. Payment

Payment is taken by credit or debit card through the iyzico payment infrastructure with 3D Secure verification. Your card details are not seen or stored by the seller. Pressing the payment button on the checkout page to complete your order means that your order entails an obligation to pay.

6. Delivery

  • We currently ship only to addresses in Türkiye.
  • Each pair is made to order. Your order is handed over to our partner carrier within 15 business days at the latest from the date it is received. Delivery by carrier usually takes 1–3 business days. When your order is shipped, tracking information is sent to you by email.
  • In any case, your order is delivered within 30 days at the latest from the date it reaches us. If this period is exceeded, you may terminate the contract; in that case the full amount you paid is refunded with statutory interest within 14 days of your termination notice reaching us.
  • The seller is responsible for any loss or damage until the product is delivered to you.

7. Right of withdrawal

You may withdraw from the contract within 14 days from the day you receive the product, without giving any reason and without paying any penalty. You may also withdraw at any time between placing your order and delivery, even while the product is still being made. If the products in a single order are delivered separately, the period starts on the day you receive the last product.

Notice of withdrawal

It is sufficient to notify us of your decision before the 14-day period ends, by email to info@ethosshoes.com or in writing to the address above. Including your full name and order number speeds up the process. You may use the model withdrawal form annexed to the Distance Sales Agreement, but you are not required to. We will confirm by email that your notice has reached us and send you the return code and shipping instructions.

Returning the product and return shipping costs

  • You must send the product back within 14 days of your notice of withdrawal.
  • No return shipping fee is charged. When we receive your notice, we email you a return code and shipping instructions so that you can send the product at no cost.
  • If the return code has not reached you, you may send the product cash on delivery, with the shipping charge paid by us.
  • If there is no carrier branch where you are located from which you can send the product with the return code, we will have the product collected from your address at no extra charge.
  • For defective products or products that do not match your order, all return costs, including shipping, are borne by the seller.

Return address: Çankaya Mahallesi, Üsküp Caddesi 1/B, Çankaya/Ankara, Türkiye

Refund

We refund the full amount you paid within 14 days from the day the product is handed over to the carrier with the return code. If you sent the product without using the return code, this period starts on the day the product reaches us. If you withdrew before delivery, the period starts on the day your notice reaches us. The refund is made to the card you paid with, in a single payment and at no cost to you; the time it takes to appear on your card account depends on your bank.

Use of the product and packaging

You are not responsible for changes and deterioration resulting from using the product during the withdrawal period in accordance with its function, technical characteristics and instructions for use. You are, however, responsible for changes and deterioration resulting from use that does not comply with these; this does not remove your right of withdrawal. We recommend trying the product on a clean, indoor surface. We kindly ask you to pack the product so that it is not damaged in transit, preferably in its original box. Returning the invoice or the box is not a condition of the right of withdrawal.

8. Cases where there is no right of withdrawal

None of the exceptions to the right of withdrawal listed in the Regulation on Distance Contracts applies to the products sold on our website. Although our products are made to order, they are made in standard sizes and without personalisation, so you have a 14-day right of withdrawal for all of them.

9. Defective products and your legal rights

Under Law No. 6502, the seller's legal liability for defective goods lasts 2 years from delivery. For a defective product you may choose one of the following: rescind the contract, a price reduction proportionate to the defect, free repair, or replacement with a non-defective product. Repair and replacement requests are fulfilled within 30 business days at the latest. A defect that appears within 6 months of delivery is presumed to have existed at delivery. All costs of exercising the right you choose, including shipping, are borne by the seller. A product that does not match your order (for example a different size, model or colour) is also considered defective. You can report defects using the contact details above.

10. Complaints and dispute resolution

You can first send your complaints to us using the contact details above. For disputes below the monetary limit announced each year by the Ministry of Trade, applications are made to the provincial or district consumer arbitration committee where you live or where the transaction took place; applications can also be made via e-Devlet. For disputes above this limit you may apply to the consumer court; before filing a lawsuit in the consumer court, applying to a mediator is mandatory.

11. Personal data

How the personal data you share when ordering is processed is explained on the KVKK Privacy Notice and Privacy and Cookie Policy pages.

12. Confirmation

By ticking the box “I have read and accept the Preliminary Information Form and the Distance Sales Agreement” on the cart page, you confirm that you have read and received the information in this form. The order confirmation email contains a summary of your order (products, quantity, total amount and delivery address) and links to this form and the Distance Sales Agreement; you can save or print these pages. If you would like the full texts sent to you by email, simply write to info@ethosshoes.com.